Terms of Service

Last Updated: April 7, 2026

This website is operated by Smart Ware Co, a brand operated by Smart Ware Co Pty Ltd (ABN: 36 640 729 826), located at 23/28 Brickworks Drive, Holroyd, NSW 2142, Australia. Throughout the site, the terms "we," "us," and "our" refer to Smart Ware Co. For any inquiries, please contact us at info@smartwareco.com.au.

By accessing this website or purchasing from Smart Ware Co, you agree to these Terms of Service ("Terms"). These Terms apply to all users of the site, including customers, browsers, vendors, and content contributors. If you do not agree with any part of these Terms, you should not use our website or purchase our products.

1. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. Your use of this website and any purchase you make are governed by these Terms, along with our Privacy Policy, Return & Refund Policy, and Shipping Policy. You agree not to use our website or products for any unlawful or unauthorized purpose.

2. Products and Services

All products are offered exclusively online through our website and are currently available for purchase and delivery within Australia. We make every effort to display product descriptions, images, and specifications accurately. However, we reserve the right to limit product sales to any region or individual in accordance with applicable laws. All purchases are subject to availability.

3. Orders and Payments

When placing an order, you agree to provide accurate and complete billing and shipping information. We may refuse or cancel an order if fraudulent activity or policy violations are suspected. All prices and transactions are processed in Australian Dollars (AUD). Any applicable taxes will be shown before payment confirmation.

4. Shipping & Delivery

All orders are fulfilled according to our Shipping Policy. As we utilize international fulfilment partners to provide the best value, delivery timelines are clearly outlined in that policy. Tracking information is provided once the order has been dispatched.

5. Accuracy and Updates

We do not guarantee that all information on this website will always be complete, accurate, or current. We reserve the right to modify, update, or discontinue any part of the website or services without prior notice.

6. Third-Party Services

Our website utilizes third-party tools such as Shopify, payment processors, and logistics providers. We are not responsible for the performance or policies of third-party services. Links to other websites do not imply endorsement.

7. Intellectual Property

All website content—including text, graphics, logos, product designs, and media—is the intellectual property of Smart Ware Co or its licensors. No part of this website may be copied, distributed, or reused without prior written consent.

8. Limitation of Liability

To the fullest extent permitted by law, Smart Ware Co shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our website or products.

9. Consumer Protection

Nothing in these Terms excludes or limits your statutory rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. If a product is faulty or not as described, you are entitled to a replacement or refund for a major failure and to have goods repaired or replaced if they fail to be of acceptable quality.

10. Privacy

Your personal information is managed in accordance with our Privacy Policy, which explains how we collect, store, and process your data.

11. Termination

You may stop using our website at any time. We reserve the right to suspend or permanently terminate access if you breach these Terms or engage in fraudulent or harmful behaviour.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes shall be handled in accordance with Australian consumer protection law.

13. Contact Information

  • Email: info@smartwareco.com.au
  • Phone: +61 2 9174 5304
  • Address: 23/28 Brickworks Drive, Holroyd, NSW 2142, Australia
  • Hours: Monday – Friday, 9:00 AM – 5:00 PM (AEST)
  • Operated by: Smart Ware Co Pty Ltd (ABN: 36 640 729 826)