Privacy Policy

Last Updated: April 6, 2026

This Privacy Policy explains how Smart Ware Co ("we," "us," or "our") collects, uses, and protects your personal information when you visit or make a purchase from smartwareco.com.au (the "Site").

Smart Ware Co is operated by Smart Ware Co Pty Ltd (ABN: 36 640 729 826), located at 23/28 Brickworks Drive, Holroyd, NSW 2142, Australia. We value your privacy and comply with applicable data protection laws, including the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

(a) Device Information When you visit our Site, we automatically collect information about your device, including:

  • IP address, browser type, time zone, and operating system.
  • Pages viewed, referring sites, and click activity.
  • Cookies and similar tracking technologies.

(b) Order Information When you place or attempt to place an order, we collect:

  • Name, billing address, and shipping address.
  • Payment details (processed securely by third-party PCI-compliant gateways).
  • Email address and contact phone number.

(c) Communication & Marketing Information If you contact us or subscribe to our newsletter, we collect your name and email address to provide support or send updates (only if you have provided explicit consent).

2. How We Use Personal Information

We use your information to:

  • Process and fulfill your orders (including payments, shipping, and order confirmations).
  • Communicate with you regarding your purchase or support requests.
  • Prevent fraud and maintain website security.
  • Improve our website, products, and customer experience.
  • Provide personalized offers and marketing (only where you have opted in).
  • Comply with legal, tax, and accounting obligations in Australia.

3. Sharing Your Information

We share personal data only as necessary to provide our services, including:

  • Shopify – Our eCommerce platform.
  • Payment Providers – Such as Shopify Payments and PayPal.
  • Analytics Providers – Such as Google Analytics to understand site usage.
  • Advertising Platforms – Such as Google Ads and Meta (Facebook) for performance tracking and remarketing.
  • Shipping & Logistics Partners – To deliver your orders via our fulfillment partners and Australia Post.

We do not sell or rent your personal data to third parties.

4. International Data Transfers

To provide the best value, some of our service providers (such as Shopify and international fulfillment partners) may store or process your data outside of Australia. We ensure that such transfers comply with the Australian Privacy Act and maintain adequate data protection safeguards.

5. Cookies & Tracking

We use cookies to enable site functionality (like your shopping cart), analyze performance, and deliver relevant advertising. You can manage or disable cookies in your browser settings. For more info, visit www.allaboutcookies.org.

6. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or outdated information.
  • Withdraw consent for marketing at any time.
  • Request deletion of your personal data, subject to legal record-keeping obligations.

To exercise these rights, please contact us at info@smartwareco.com.au.

7. Data Security

We use SSL encryption, secure servers, and PCI-compliant payment gateways to protect your information. While no system is 100% secure, we apply industry best practices to safeguard your personal and financial data.

8. Minors

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect legal or operational changes. The "Last Updated" date at the top indicates the latest revision.

10. Contact Us

If you have any questions, requests, or privacy concerns, please contact:

  • Email: info@smartwareco.com.au
  • Phone: +61 2 9174 5304
  • Address: 23/28 Brickworks Drive, Holroyd, NSW 2142, Australia
  • Hours: Monday – Friday, 9:00 AM – 5:00 PM (AEST)
  • Operated by: Smart Ware Co Pty Ltd (ABN: 36 640 729 826)