Payment Policy

Last Updated: 20th February 2026

At Smart Ware Co Pty Ltd (ABN: 36 640 729 826), we aim to make your shopping experience secure, simple, and convenient.
All transactions are processed in Australian Dollars (AUD).

Accepted Payment Methods

We currently accept the following secure payment options through our online store:

  • Visa
  • MasterCard
  • American Express
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay
  • UnionPay
  • JCB

All payments are processed via Shopify Payments and PayPal, both of which are PCI-compliant payment gateways that use industry-standard security and encryption to ensure that your personal and card information remains safe and encrypted.

Payment Security

Your security is our top priority.
We use SSL (Secure Socket Layer) encryption on all payment and checkout pages to protect your data.
Smart Ware Co does not store or have access to your complete credit or debit card details โ€” all transactions are securely processed through Shopify Payments and PayPal.

When You Are Charged

Your payment method is charged at the time you confirm your order during checkout.
You will receive an order confirmation email once your payment has been successfully processed.

If a payment fails or is declined, the order will not be completed. Please verify your billing details or contact your card issuer.

Billing and Delivery Addresses

You may use different billing and delivery addresses.
During checkout, simply select "Use a different billing address" and enter the required information.
Please ensure all details are correct to avoid processing delays or delivery issues.

Please note: We currently ship to Australian addresses only. Your delivery address must be within Australia.

How to Checkout

  1. Add your chosen products to your cart.
  2. Proceed to Checkout.
  3. Enter your delivery and billing information.
  4. Select your preferred payment method.
  5. Review your order summary carefully before confirming.
  6. Click the checkout button to finalise your purchase.

Once confirmed, your order will begin processing and you will receive a confirmation email with your order details.

If you have an account, you can view your full order history and tracking details anytime by logging in to My Account.

Order Verification

To protect against fraud, some orders may be subject to additional verification.
In such cases, our support team may contact you via email or phone before the order is processed.

Currency & Taxes

All prices on our website are displayed in AUD (Australian Dollars) and include GST (where applicable).
There are no hidden fees or charges added at checkout.

Refunds

Refunds for eligible orders are processed back to the original payment method used at checkout, in accordance with our Refund & Returns Policy.

Questions or Assistance

If you have any questions or encounter issues with payment, please contact us:

๐Ÿ“ง Email: info@smartwareco.com.au
๐Ÿ“ž Phone: +61 2 9174 5304
๐Ÿข Address: 23/28 Brickworks Drive, Holroyd, NSW 2142, Australia
๐Ÿ• Hours: Mondayโ€“Friday, 9 a.m.โ€“5 p.m. AEST
๐ŸŒ Website: https://www.smartwareco.com.au

Our customer support team typically responds within 24โ€“48 business hours.