Payment Policy

Last Updated: April 7, 2026

At Smart Ware Co, we aim to make every transaction secure, transparent, and convenient for our Australian customers. All payments on our store are processed in Australian Dollars (AUD).

Accepted Payment Methods

We currently accept the following secure payment options through our online store:

  • Credit/Debit Cards: Visa, Mastercard, American Express, JCB, UnionPay
  • Digital Wallets: Apple Pay, Google Pay, Shop Pay
  • Alternative Payments: PayPal

All payments are handled through trusted, PCI-compliant gateways, ensuring that your personal and payment information remains encrypted and protected at all times.

Payment Security

Your security is our top priority. Every step of our checkout process uses SSL (Secure Socket Layer) encryption. Smart Ware Co does not store or have access to your full credit or debit card details. Transactions are securely processed through Shopify Payments, PayPal, and other certified third-party providers who meet the highest industry security standards.

When You Are Charged

Your selected payment method is charged at the moment you confirm your order. Once the payment is successfully processed, you will receive an automatic Order Confirmation email containing your purchase details. If a transaction is declined by your bank, the order will not be completed.

Billing and Delivery Information

To ensure a smooth delivery, please ensure your billing and shipping information is accurate. You may provide a different billing address than your delivery address during checkout. Our payment providers automatically manage address verification and fraud protection to keep your account safe.

Order Verification

To protect our customers against unauthorized use or fraudulent activity, some orders may be flagged for additional verification. If your order requires a manual check, our support team will contact you via email before the order is dispatched.

Pricing & Taxes

All prices on smartwareco.com.au are displayed in Australian Dollars (AUD). Any applicable taxes are calculated and displayed clearly before you confirm your order. The total amount shown at the final checkout stage is the exact amount you will be charged—there are no hidden fees.

Refunds

Refunds for eligible orders are always issued back to the original payment method used at checkout. For more details on eligibility and timelines, please refer to our Return & Refund Policy.

Contact Us

If you have any questions regarding payments or require assistance with a transaction, please reach out to us:

  • Email: info@smartwareco.com.au
  • Phone: +61 2 9174 5304
  • Address: 23/28 Brickworks Drive, Holroyd, NSW 2142, Australia
  • Hours: Monday – Friday, 9:00 AM – 5:00 PM (AEST)
  • Operated by: Smart Ware Co Pty Ltd (ABN: 36 640 729 826)