Privacy Policy

Last Updated: 20th February 2026

This Privacy Policy explains how Smart Ware Co Pty Ltd (ABN: 36 640 729 826) ("we," "us," or "our") collects, uses, and protects your personal information when you visit or make a purchase from https://www.smartwareco.com.au (the "Site").

We comply with the Australian Privacy Act 1988 (Cth). If you access our website from outside Australia, we also aim to meet applicable privacy requirements where they apply (such as the EU General Data Protection Regulation (GDPR), UK Data Protection Act 2018, Canadian PIPEDA, and the California Consumer Privacy Act (CCPA)), depending on your location and how you interact with our services.

1. Information We Collect

(a) Device Information

When you visit our Site, we automatically collect:

  • IP address, browser type, time zone, and operating system
  • Pages viewed, referring websites, and click activity
  • Cookies and tracking technologies (see "Cookies" section below)

(b) Order Information

When you place or attempt to place an order, we collect:

  • Name, billing and shipping address
  • Payment details (processed securely via Shopify Payments or PayPal)
  • Email address and phone number

(c) Communication & Marketing

If you contact us or subscribe to our newsletter, we collect your name and email to send updates or marketing offers (only with your consent).

We refer to all of the above collectively as "Personal Information."

2. How We Use Your Personal Information

We use your information to:

  • Process and fulfill orders, including payments and shipping
  • Communicate with you about your purchase or enquiries
  • Detect and prevent fraud or unauthorised transactions
  • Improve our Site and customer experience
  • Provide personalised product recommendations or offers (if you opted in)
  • Comply with tax, accounting, and legal obligations

3. Sharing Your Personal Information

We share information only as necessary to provide services to you:

  • Shopify — our eCommerce platform: https://www.shopify.com/legal/privacy
  • Payment Providers — Shopify Payments and PayPal, to securely process payments
  • Analytics Tools — such as Google Analytics
  • Advertising Platforms — such as Google Ads and Facebook Ads (for remarketing or performance analysis)
  • Logistics Providers — our overseas fulfilment partner and Australia Post for shipping your orders

We may also disclose data if required by law or in response to lawful government requests.

We do not sell, rent, or trade your personal information to third parties.

4. International Data Transfers

As our Site is accessible internationally and we use service providers located in different countries, your information may be transferred outside your country of residence, including to Australia, China (order fulfilment and logistics), the United States, the European Union, the United Kingdom, and Canada.
Where required, we take reasonable steps to apply appropriate safeguards for international transfers in line with applicable data protection laws.

5. Cookies & Tracking Technologies

We use cookies to:

  • Keep your shopping cart active
  • Remember your preferences
  • Improve website performance and analytics
  • Deliver personalised ads (retargeting)

You can manage or disable cookies anytime through your browser settings. Learn more at http://www.allaboutcookies.org.

6. Behavioural Advertising

We use advertising technologies (Google, Facebook, etc.) to show relevant ads.
You can opt out of personalised advertising through the following:

  • Google: Visit your Google Ads Settings to manage ad personalisation
  • Facebook: Visit your Facebook Ad Preferences to manage ad personalisation
  • General: Visit the Digital Advertising Alliance opt-out page to opt out of targeted advertising

7. Your Rights

For Australian Residents (Privacy Act 1988)

You may request access or correction of your personal information, or lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we've mishandled your data.

For EU and UK Residents (GDPR & UK GDPR)

You have the right to:

  • Access your personal information
  • Request correction or deletion
  • Withdraw consent for marketing
  • Request data portability
  • Lodge a complaint with your local Data Protection Authority

For Canadian Residents (PIPEDA)

You have the right to access and correct personal data we hold about you and withdraw consent for its use at any time.

For US Residents (CCPA / CPRA)

California residents have the right to:

  • Know what personal data we collect
  • Request deletion of your data
  • Opt out of the sale or sharing of personal data

We do not sell personal data for monetary gain.

8. Data Retention

We retain order information as long as required to fulfill your purchase and comply with tax and accounting laws.
You can request deletion of your data anytime by contacting us.

9. Security

We use SSL encryption, secure servers, and trusted payment gateways (Shopify Payments and PayPal) to protect your data.
While no online service is 100% secure, we follow best practices to safeguard your information.

10. Minors

Our Site is not intended for anyone under the age of 18. We do not knowingly collect personal data from minors.

11. Changes to This Policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a new "Last Updated" date.

12. Contact Us

If you have any questions, complaints, or data access requests, please contact us:

📧 Email: info@smartwareco.com.au
📞 Phone: +61 2 9174 5304
🏢 Business Name: Smart Ware Co Pty Ltd (ABN: 36 640 729 826)
📍 Address: 23/28 Brickworks Drive, Holroyd, NSW 2142, Australia
🕐 Hours: Monday–Friday, 9 a.m.–5 p.m. AEST
🌐 Website: https://www.smartwareco.com.au